Payments for UtilNest are processed by Paddle.com, our Merchant of Record, which issues refunds on our behalf.
14-day refunds
- First payment of a subscription (Plus or Pro): full refund if you ask within 14 days of the payment, whatever you used.
- Credit packs: full refund within 14 days of purchase if no credits from the pack were used; otherwise a refund for the unused share. These 14 days cover Brazil's 7-day right of withdrawal (art. 49 of the Consumer Defence Code, Código de Defesa do Consumidor), and the EU and UK 14-day right of withdrawal is honoured in full: we don't ask you to give it up when you start using a plan.
Renewals
Renewal payments aren't refunded after 14 days, but you can cancel at any time and keep the plan until the end of the period you paid for.
How to ask
Use Manage or cancel subscription on your account page or the link in Paddle's receipt, or write to support@utilnest.io with the email used for the purchase. Refunds go back to the original payment method (a Pix payment to the account that paid) and usually arrive within 5–10 business days.
When a refund is approved, the plan or the pack's unused credits end at that moment.
Chargebacks
If you dispute a payment with your bank instead of asking us, the plan ends while the dispute is open. Please write to us first: refunds are faster.